Well, WP-OK’s mission is to help serious website owners like you, with a reliable WordPress support service.

We offer our customers all the support they need, and we want to serve them better!

We provide unlimited support under these three simple rules:

1. You cansubmit one ticket at a time;
2. Each ticket is for one specific request;
3. Tickets are for small changes or fixes (read below on what’s included and what’s not).

Your unlimited support includes support on content edits, WordPress problem fixes, setup of new plugins, configuration changes, or CSS adjustments. They do not include any custom development, adding features that is currently missing in a theme/plugin, or graphic design work.

Let’s see some examples:

EXAMPLE 1

• Included: Change the website logo with the image you have provided.
• Not included: Design a new logo for your website.

EXAMPLE 2

• Included: Add a page to your site (with content and images you have provided).
• Not included: Develop a plugin to display inventory and products stock on a page.

EXEMPLE 3

• Included: Install and configure a plugin to add new features to your site.
• Not included: Customize a plugin to add features that are not present (but we offer custom development for this purpose).

EXAMPLE 4

• Included: Edit the “About us” page with the text you have provided.
• Not included: Write and design a layout for your “About us” page.

However, when in doubt, just open a ticket – and we’ll let you know if the request is included in the unlimited tickets.

The Relax plan let you sleep like a baby, while we take care of maintenance and security.

It does not include edits or changes, but we’re happy to help you providing a quote when needed.

Our subscription plans don’t involve long-term contracts, set-up fees, or cancellation fees. We believe in collaboration, based on mutual satisfaction.
You can cancel your service anytime.

We know we do things well, so we provide a 14-day 100% Satisfaction Guarantee for all our services – or else, you can get your money back.

Yes, no strings attached.

Yes, you can upgrade or downgrade your plan anytime from the Client Area.

Our support plans are designed for one WordPress installation. If you have more than one website, you can sign up for multiple subscription plans.

We provide email support, and we’re committed to make it the best we can.

With WP-OK, you have access to a team of experts.

Every request will be assigned to the right person.

This way we’re way more efficient than a freelancer, with limited time and knwledge.

Sure, the invoices are available in your Client Area.