What is a support ticket?

Let's discover together

What are ticket's advantages?

Fixed price

No more quotes, hourly rates, delays and bad surprises

Guaranteed results

Love it or get your money back

Quick

Speedy support. Average ticket closing time: less than 24h

What is included in a ticket?

Solve a problem

Quick fix, and you’re back on!

Setup of the right Plugin

Add new features to your site without getting a headache looking for the right plugin

Add a page

We add your content with the right formatting for the web

Design fixes

Need to change colors, move buttons or add more spacing? We can help you!

Fix a problem on Mobile

For a perfect website, even from mobile or tablet

Learn how to do something

Questions about WordPress? Ask our experts

HTTPS migration

Gain more trust from your visitors and from Google using a secure protocol

Hosting or domain transfer

Migration no problem, always keeping your website online

Restore a backup

To get back to a working version of your site (if available)

DNS changes

In order to activate services like SPF, DKIM, or external integrations.

Integrate external services

Such as Google Analytics, Search Console, Mailchimp, Active Campaign, etc.

Check-up of the plugins in use

Check if you’re using the best plugins for your project

What is not included in a ticket?

Phone consultation

To be more efficient and clear we offer email support

Change theme

Change theme requires a full restyling of the website

Content creation

We don’t write copy, articles or other content (but we know who’s good at it)

Plugin development

Contact us with the requirements if you need this

Server management

Sysadmin work on servers operative systems and maintenance.

Configuring external services

Such as Gmail, Tag Manager, Mailchimp, ActiveCampaign, Chatbot

A team of webmasters always available.

Our promise: no more stress with WordPress!

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Start now


One ticket for €89

Or save money with our care plans.

100% Satisfaction Guarantee. Love it or get your money back.

If for any reason within 14 days you’re not satisfied with our services, we’ll refund your money. With WP-OK, you have nothing to lose, so try us!

How does it work?

Buy the subscription plan that suits you

Fill-in the form with the access details

The service will be active within 24 hours!

Relax, we will take care of your site

Frequent questions

Well, WP-OK’s mission is to help serious website owners like you, with a reliable WordPress support service.

We offer our customers all the support they need, and we want to serve them better!

We provide unlimited support under these three simple rules:

  1. You cansubmit one ticket at a time;
  2. Each ticket is for one specific request;
  3. Tickets are for small changes or fixes (read below on what’s included and what’s not).

Your unlimited support includes support on content edits, WordPress problem fixes, setup of new plugins, configuration changes, or CSS adjustments. They do not include any custom development, adding features that is currently missing in a theme/plugin, or graphic design work.

Let’s see some examples:

EXAMPLE 1

  • Included: Change the website logo with the image you have provided.
  • Not included: Design a new logo for your website.

EXAMPLE 2

  • Included: Add a page to your site (with content and images you have provided).
  • Not included: Develop a plugin to display inventory and products stock on a page.

EXEMPLE 3

  • Included: Install and configure a plugin to add new features to your site.
  • Not included: Customize a plugin to add features that are not present (but we offer custom development for this purpose).

EXAMPLE 4

  • Included: Edit the “About us” page with the text you have provided.
  • Not included: Write and design a layout for your “About us” page.

 

However, when in doubt, just open a ticket – and we’ll let you know if the request is included in the unlimited tickets.

The Relax plan let you sleep like a baby, while we take care of maintenance and security.

It does not include edits or changes, but we’re happy to help you providing a quote when needed.

Our subscription plans don’t involve long-term contracts, set-up fees, or cancellation fees. We believe in collaboration, based on mutual satisfaction.
You can cancel your service anytime.

We know we do things well, so we provide a 14-day 100% Satisfaction Guarantee for all our services – or else, you can get your money back.

Yes, no strings attached.

Yes, you can upgrade or downgrade your plan anytime from the Client Area.

Our support plans are designed for one WordPress installation. If you have more than one website, you can sign up for multiple subscription plans.

We provide email support, and we’re committed to make it the best we can.

With WP-OK, you have access to a team of experts.

Every request will be assigned to the right person.

This way we’re way more efficient than a freelancer, with limited time and knwledge.

Yes, because we can’t work without this access. However, rest assured that our customer’s privacy is vital for us, and we adhere to the GDPR directives as detailed in our privacy policy.

If you’re only looking for peace of mind and have no need for frequent changes, RELAX is the best option for you. If your business is growing and you want to improve your website constantly, then we recommend the TOP plan. If you sell online using WooCommerce, then Shop is the ideal plan for your ecommerce store.

 

Our support plans are for existing websites. We don’t provide website-building services, but we have great partners that can help you with that.

Sure, the invoices are available in your Client Area.

No. We have decided to offer our best price every day of the year. Plus, we believe that your web project should not be put on hold until sales season comes along.

 

What do our customers say?

Exceptional

for more information on our services