WordPress Support
Ticket

One-time support intervention, fixed price
and guaranteed result

1

Buy the service

2

Fill-in the form with the login details

3

One of our technicians gets to work

4

Problem solved!

Why choose it?

What is included in a ticket?

Solve a problem

Quick fix, and you’re back on!

Setup of the right Plugin

Add new features to your site without getting a headache looking for the right plugin

Add a page

We add your content with the right formatting for the web

Design fixes

Need to change colors, move buttons or add more spacing? We can help you!

Fix a problem on Mobile

For a perfect website, even from mobile or tablet

Learn how to do something

Questions about WordPress? Ask our experts

HTTPS migration

Gain more trust from your visitors and from Google using a secure protocol

Hosting or domain transfer

Migration no problem, always keeping your website online

Restore a backup

To get back to a working version of your site (if available)

DNS changes

In order to activate services like SPF, DKIM, or external integrations.

Integrate external services

Such as Google Analytics, Search Console, Mailchimp, Active Campaign, etc.

Check-up of the plugins in use

Check if you’re using the best plugins for your project

One ticket

99

Or save money with our care plans.

100% satisfaction guarantee. Love it or get your money back.

If for any reason you’re not satisfied with our services, within the first 14 days we’ll refund your money. With WP-OK, you have nothing to lose, so try us!

A team of experts available for you

WordPress Complete Support and Management

Daniele Besana
We're certified:

Trust the experts, trust WP-OK

A slow website impacts negatively both the users’ experience and your ranking on search engines. Plugins, visual elements, and badly written code all contribute to your site’s loading speed. Let us fix it, in just 48 hours.

WP-OK offers a fixed-price solution with guaranteed results. Get your WordPress site back in shape or get your money back – as simple as that.

No more quotes, no hourly rates, and no further delays!

Frequent questions

Well, WP-OK’s mission is to help serious website owners like you, with a reliable WordPress support service.

We offer our customers all the support they need, and we want to serve them better!

We provide unlimited support under these three simple rules:

  1. You cansubmit one ticket at a time;
  2. Each ticket is for one specific request;
  3. Tickets are for small changes or fixes (read below on what’s included and what’s not).

Your unlimited support includes support on content edits, WordPress problem fixes, setup of new plugins, configuration changes, or CSS adjustments. They do not include any custom development, adding features that is currently missing in a theme/plugin, or graphic design work.

Let’s see some examples:

EXAMPLE 1

  • Included: Change the website logo with the image you have provided.
  • Not included: Design a new logo for your website.

EXAMPLE 2

  • Included: Add a page to your site (with content and images you have provided).
  • Not included: Develop a plugin to display inventory and products stock on a page.

EXEMPLE 3

  • Included: Install and configure a plugin to add new features to your site.
  • Not included: Customize a plugin to add features that are not present (but we offer custom development for this purpose).

EXAMPLE 4

  • Included: Edit the “About us” page with the text you have provided.
  • Not included: Write and design a layout for your “About us” page.

However, when in doubt, just open a ticket – and we’ll let you know if the request is included in the unlimited tickets.

The Relax plan let you sleep like a baby, while we take care of maintenance and security.

It does not include edits or changes, but we’re happy to help you providing a quote when needed.

Our subscription plans don’t involve long-term contracts, set-up fees, or cancellation fees. We believe in collaboration, based on mutual satisfaction.
You can cancel your service anytime.

We know we do things well, so we provide a 14-day 100% Satisfaction Guarantee for all our services – or else, you can get your money back.

Yes, no strings attached.

Yes, you can upgrade or downgrade your plan anytime from the Client Area.

Our support plans are designed for one WordPress installation. If you have more than one website, you can sign up for multiple subscription plans.

We provide email support, and we’re committed to make it the best we can.

With WP-OK, you have access to a team of experts.

Every request will be assigned to the right person.

This way we’re way more efficient than a freelancer, with limited time and knwledge.

Yes, because we can’t work without this access. However, rest assured that our customer’s privacy is vital for us, and we adhere to the GDPR directives as detailed in our privacy policy.

If you’re only looking for peace of mind and have no need for frequent changes, RELAX is the best option for you. If your business is growing and you want to improve your website constantly, then we recommend the TOP plan. If you sell online using WooCommerce, then Shop is the ideal plan for your ecommerce store.

 

Our support plans are for existing websites. We don’t provide website-building services, but we have great partners that can help you with that.

Sure, the invoices are available in your Client Area.

No. We have decided to offer our best price every day of the year. Plus, we believe that your web project should not be put on hold until sales season comes along.

 

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