What is a support Ticket?

Let's discover together

What are Ticket's advantages?

  • Fixed Price

    No more quotes, hourly rates, delays and bad surprises.

  • Guaranteed Results

    Love it or get your money back

  • Quick

    Speedy support. Average ticket closing time: less than 24h

What can I ask in a Ticket?

One of the following tasks:

  • Solve a problem

    Quick fix, and you’re back on!

  • Hosting or Domain Transfer

    Migration no problem, always keeping your website online

  • Setup of the right Plugin

    Add new features to your site without getting a headache looking for the right plugin

  • Formatting the Content

    Let us add your content with the right format for the web

  • Design fixes

    Need to change colors, move buttons or add more spacing? We can help you!

  • Fix a problem on Mobile

    For a perfect website, even from mobile or tablet

  • Learn How To do Something

    Questions about WordPress? Ask our experts

  • Restore a Backup

    To get back to a working version of your site (if available)

  • HTTPS migration

    Gain more trust from your visitors and from Google using a secure protocol

  • Check-up of the plugins in use

    Check if you’re using the best plugins for your project

  • DNS Management

    To activate services like SPF, DKIM, DMARC, or other changes required by external services

  • Integrate Google Analytics and Search Console

    Activate the Google services fundamental to understand your traffic

What is NOT included in a Ticket?

  • Phone consultation

    To be more efficient and clear we offer email support

  • Change theme

    Change theme requires a full restyling of the website

  • Content creation

    We don’t write copy, articles or other content (but we know who’s good at it)

  • Plugin development

    Contact us with the requirements if you need this

Solution guaranteed or your money back.

This is the promise of WP-OK experts:
NO MORE WordPress problems.


or contact us for more information

How does it work?

  • 1

    Buy a Support Ticket

    Valid for the solution of a problem or a small change.

  • 2

    Tell us what you need

    You'll be requested to provide access details and explanation of what you need.

  • 3

    Let us take care of it

    WP-OK will take care of your site, so you can sleep like a baby.

  • 4

    Activity report

    We always provide a detailed, and easy to understand report, also by non-technical folks.

What happens if you can't complete the task?

We always do our better to solve problems and complete the task requested. If, for any reason, this is not possible, we’ll proceed with an immediate refund of the ticket. Remember, all our services have guarantee happy or your money back.

What happens after I buy the service?

After the payment you’ll see a form asking the access details to your WordPress dashboard and hosting panel. We need that to safely work on your website.

Can I talk to a WordPress expert?

In order to guarantee efficiency, clarity and affordable prices we provide support via email.

Is there a discount if I buy more tickets?

Yes! With our subscription plans you’ll get unlimited tickets. Check the advantages here: WordPress Support Plans

Do I really have to provide access to WordPress and hosting?

Yes, we need access to both WordPress dashboard and hosting panel to safely work on your website. Al the data collected is handled according to our Privacy Policy, following the European GDPR legislation.

Start Now

One Ticket for €89


or save money with our support plans

What do our customers say?

After a mayor update my webshop broke down. I sent a ticket to WP-OK and they quickly made sure my webshop ran smoothly again. So my panic and stress levels went down to normal 🙂

Giulio Gaudiano

Top service for a bargain! When I decided to try WP-OK I was afraid the service was too good to be true: maintenance and support of a WordPress site for less than 100€/month? But it was true: Daniele Besana has built an excellent service that enables people that are serious about online businesses to save time & money without complications.

Giulio Gaudiano YouMediaWeb
Alberto Cabas Vidani

Working with WP-OK has been a relief. They immediately fixed things that my previous support service could never do. I found myself having someone taking care of my site, like if he was working IN my company.

Whenever I ask for help, they understand what I need and never fail to deliver. And I can relax!

Alberto Cabas Vidani FotoComeFare
Fabrizio Pollastrelli

The WP-OK support has been extremely professional, quick and effective right from the first report of my website till its optimization. An excellent partner to work with!

Fabrizio Pollastrelli Business Abroad
Benedetta Riccomi

I found in WP-OK a very professional service, willing to listen to our needs and able – quickly – to propose valid solutions. Entrusting our website maintenance has been a great choice: beside the comfort that working with a real expert gives, Daniele’s enthusiasm and willingness to propose new solutions and constant improvements is a real asset for our online company.

Benedetta Riccomi Lexenia S.r.l.
Hanny Kusumawati

I am a writer first and foremost; but I had actually spent more time struggling about the technical aspects of my blog rather than on writing itself. It was time consuming! I had a vision for the blog, and it seemed like I could never get there. WP-OK lifted up the stress and frustration right away. Since working with them, I have more time to concentrate on my content, and more freedom to mould my blog as I wish; because they are the ones taking care of the stressful things!

Hanny Kusumawati beradadisini.com

or contact us for more information