WP-OK B.V.
Pieter Langendijkstraat 33-4
1054XX Amsterdam (The Netherlands)
Registration N.: 77234073
VAT: NL860943161B01
What is a support ticket?
Let's discover together
What are ticket's advantages?
Fixed price
No more quotes, hourly rates, delays and bad surprises
Guaranteed results
Love it or get your money back
Quick
Speedy support. Average ticket closing time: less than 24h
What is included in a ticket?
Solve a problem
Quick fix, and you’re back on!
Setup of the right Plugin
Add new features to your site without getting a headache looking for the right plugin
Add a page
We add your content with the right formatting for the web
Design fixes
Need to change colors, move buttons or add more spacing? We can help you!
Fix a problem on Mobile
For a perfect website, even from mobile or tablet
Learn how to do something
Questions about WordPress? Ask our experts
HTTPS migration
Gain more trust from your visitors and from Google using a secure protocol
Hosting or domain transfer
Migration no problem, always keeping your website online
Restore a backup
To get back to a working version of your site (if available)
DNS changes
In order to activate services like SPF, DKIM, or external integrations.
Integrate external services
Such as Google Analytics, Search Console, Mailchimp, Active Campaign, etc.
Check-up of the plugins in use
Check if you’re using the best plugins for your project
What is not included in a ticket?
Phone consultation
To be more efficient and clear we offer email support
Change theme
Change theme requires a full restyling of the website
Content creation
We don’t write copy, articles or other content (but we know who’s good at it)
Plugin development
Contact us with the requirements if you need this
Server management
Sysadmin work on servers operative systems and maintenance.
Configuring external services
Such as Gmail, Tag Manager, Mailchimp, ActiveCampaign, Chatbot
A team of webmasters always available.
Our promise: no more stress with WordPress!
Start now
One ticket for €99
Or save money with our care plans.
100% Satisfaction Guarantee. Love it or get your money back.
If for any reason within 14 days you’re not satisfied with our services, we’ll refund your money. With WP-OK, you have nothing to lose, so try us!
How does it work?
Buy the subscription plan that suits you
Fill-in the form with the access details
The service will be active within 24 hours!
Relax, we will take care of your site
Frequent questions
Well, WP-OK’s mission is to help serious website owners like you, with a reliable WordPress support service.
We offer our customers all the support they need, and we want to serve them better!
We provide unlimited support under these three simple rules:
- You cansubmit one ticket at a time;
- Each ticket is for one specific request;
- Tickets are for small changes or fixes (read below on what’s included and what’s not).
Your unlimited support includes support on content edits, WordPress problem fixes, setup of new plugins, configuration changes, or CSS adjustments. They do not include any custom development, adding features that is currently missing in a theme/plugin, or graphic design work.
Let’s see some examples:
EXAMPLE 1
- Included: Change the website logo with the image you have provided.
- Not included: Design a new logo for your website.
EXAMPLE 2
- Included: Add a page to your site (with content and images you have provided).
- Not included: Develop a plugin to display inventory and products stock on a page.
EXEMPLE 3
- Included: Install and configure a plugin to add new features to your site.
- Not included: Customize a plugin to add features that are not present (but we offer custom development for this purpose).
EXAMPLE 4
- Included: Edit the “About us” page with the text you have provided.
- Not included: Write and design a layout for your “About us” page.
However, when in doubt, just open a ticket – and we’ll let you know if the request is included in the unlimited tickets.
The Relax plan let you sleep like a baby, while we take care of maintenance and security.
It does not include edits or changes, but we’re happy to help you providing a quote when needed.
Our subscription plans don’t involve long-term contracts, set-up fees, or cancellation fees. We believe in collaboration, based on mutual satisfaction.
You can cancel your service anytime.
We know we do things well, so we provide a 14-day 100% Satisfaction Guarantee for all our services – or else, you can get your money back.
Yes, no strings attached.
Yes, you can upgrade or downgrade your plan anytime from the Client Area.
Our support plans are designed for one WordPress installation. If you have more than one website, you can sign up for multiple subscription plans.
We provide email support, and we’re committed to make it the best we can.
With WP-OK, you have access to a team of experts.
Every request will be assigned to the right person.
This way we’re way more efficient than a freelancer, with limited time and knwledge.
Sure, the invoices are available in your Client Area.
What do our customers say?
Exceptional
They’ve exceed all our expectations.
These guys respond to emails within minutes, fix issues within few hours and recommended solutions for problems we’ve been struggling with for months. It seems nothing is impossible for them.
And most importantly they speak a language we understand 😉
Excellent and quick service 👌🏼I have used Fiverr for similar WordPress services before and have had so much problems with dealing with random people. When I saw what WP-OK offered and how professional they were .., they have become my default go-to for all WordPress issues including increasing site speed.
My seem expensive but it was definitely worth it. The support is excellent 👍🏼
Working with WP-OK has been a relief. They immediately fixed things that my previous support service could never do. I found myself having someone taking care of my site, like if he was working IN my company.
Whenever I ask for help, they understand what I need and never fail to deliver. And I can relax!
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