Unlimited support includes: support on content edits, WordPress problem fixes, setup of new plugins, configuration changes, or CSS adjustments.
Unlimited support does not include: custom development, adding features that are currently missing in a theme or plugin, or graphic design work.
Let’s see some examples:
EXAMPLE 1
- Included: Change the website logo with an image you have provided.
- Not included: Design a new logo for your website.
EXAMPLE 2
- Included: Add a page to your site (with content and images you have provided).
- Not included: Develop a plugin to display inventory and product stock on a page.
EXEMPLE 3
- Included: Install and configure a plugin to add new features to your site.
- Not included: Customize a plugin to add features that are not present (but we offer custom development for this purpose).
EXAMPLE 4
- Included: Edit the “About us” page with the text you have provided.
- Not included: Write and design a layout for your “About us” page.
This said, when in doubt, just open a ticket – we’ll let you know if the request is included in the unlimited support plan.