WordPress support plans

more time and results

A team of webmasters always available.

Our promise: no more stress with WordPress!

Choose the plan that suits you

Payment frequency

Quarterly

Yearly

Relax
Top
Shop

	Relax	Top	Shop
	€49 /month	€99 /month	€149 /month
Response time On average, from Monday to Friday, during weekends only for emergencies	12 hours	12 hours	4 hours
Unlimited edits For support requests and small changes
24x7 security Malware scans and security management to keep malware and bad guys away
Maintenance Regular WordPress & plugins updates to keep your site safe and working
Cloud backup Maximum reliability with backups stored in cloud.	Daily	Daily	Real-time
Speed optimization We monitor your website speed and optimize as needed to keep it faaaast
24x7 monitoring Is your website UP? Your SSL certificate OK? Constant monitoring, to spot problems before your visitors do
Premium plugins (€500+) Includes access to the BEST premium plugins available
Activity report We report our work in a simple language - no need to be technical
E-commerce support For WooCommerce websites selling products, services, subscriptions, memberships
	START	START	START

Relax
Top
Shop

	Relax	Top	Shop
	€499 /year	€999 /year	€1499 /year
Response time On average, from Monday to Friday, during weekends only for emergencies	12 hours	12 hours	4 hours
Unlimited edits For support requests and small changes
24x7 security Malware scans and security management to keep malware and bad guys away
Maintenance Regular WordPress & plugins updates to keep your site safe and working
Cloud backup Maximum reliability with backups stored in cloud.	Daily	Daily	Real-time
Speed optimization We monitor your website speed and optimize as needed to keep it faaaast
24x7 monitoring Is your website UP? Your SSL certificate OK? Constant monitoring, to spot problems before your visitors do
Premium plugins (€500+) Includes access to the BEST premium plugins available
Activity report We report our work in a simple language - no need to be technical
E-commerce support For WooCommerce websites selling products, services, subscriptions, memberships
	START	START	START

100% Satisfaction Guarantee. Love it or get your money back.

If for any reason you’re not satisfied with our services, we’ll refund your money. With WP-OK, you have nothing to lose, so try us!

What you get

Unlimited edits

A team of experts available for you, to fix problems and do small edits on your WordPress site.

Our support comes with a fixed price, no hourly cap!

Maintenance

Regular WordPress & plugins updates to keep your site safe and working properly.

Database cleaning and optimization to improve loading time.

Cloud backup

Maximum reliability with daily backups, stored in the cloud. The best technology in order to avoid bad surprises.

And for e-commerce the real-time backups included in the SHOP plan won’t make you loose any order.

Security

Your site will be safe and constantly monitored from attacks, malware, and data loss.

Fast website

We keep your site fast for your visitors and Google happiness.

Website monitoring

Is your website offline? Your SSL certificate expired? 24×7 monitoring, to spot problems before your visitors do.

Premium plugins

You’ll access the best Premium plugins, for a total value of over €500. This way you won’t have to worry about licenses and renewals.

Activity report

Each month you’ll receive via email a report with the summary of updates, backups, scans, and more. We report our work in a simple language – no need to be technical.

E-commerce support

Do you sell products, services or courses online?

The SHOP plan includes specific features for WooCommerce built to sell subscriptions, memberships or e-commerce.

As seen on

How does it work?

Buy the subscription plan that suits you

Fill-in the form with the access details

The service will be active within 24 hours!

Relax, we will take care of your site

Frequent questions

Unlimited edits? It sounds too good to be true!

Well, WP-OK’s mission is to help serious website owners like you, with a reliable WordPress support service.

We offer our customers all the support they need, and we want to serve them better!

We provide unlimited support under these three simple rules:

You cansubmit one ticket at a time;
Each ticket is for one specific request;
Tickets are for small changes or fixes (read below on what’s included and what’s not).

What kind of support is included in my unlimited edits? And what's NOT included?

Your unlimited support includes support on content edits, WordPress problem fixes, setup of new plugins, configuration changes, or CSS adjustments. They do not include any custom development, adding features that is currently missing in a theme/plugin, or graphic design work.

Let’s see some examples:

EXAMPLE 1

Included: Change the website logo with the image you have provided.
Not included: Design a new logo for your website.

EXAMPLE 2

Included: Add a page to your site (with content and images you have provided).
Not included: Develop a plugin to display inventory and products stock on a page.

EXEMPLE 3

Included: Install and configure a plugin to add new features to your site.
Not included: Customize a plugin to add features that are not present (but we offer custom development for this purpose).

EXAMPLE 4

Included: Edit the “About us” page with the text you have provided.
Not included: Write and design a layout for your “About us” page.

However, when in doubt, just open a ticket – and we’ll let you know if the request is included in the unlimited tickets.

How many edits/changes are included in the Relax plan?

The Relax plan let you sleep like a baby, while we take care of maintenance and security.

It does not include edits or changes, but we’re happy to help you providing a quote when needed.

Do I have to commit to a contract?

Our subscription plans don’t involve long-term contracts, set-up fees, or cancellation fees. We believe in collaboration, based on mutual satisfaction.
You can cancel your service anytime.

What happens if I'm not happy with you?

We know we do things well, so we provide a 14-day 100% Satisfaction Guarantee for all our services – or else, you can get your money back.

Can I cancel the subscription anytime?

Yes, no strings attached.

Can I switch plan?

Yes, you can upgrade or downgrade your plan anytime from the Client Area.

What if I have more than one website?

Our support plans are designed for one WordPress installation. If you have more than one website, you can sign up for multiple subscription plans.

Can I talk to the technicians?

We provide email support, and we’re committed to make it the best we can.

Will you assign me a WordPress expert?

With WP-OK, you have access to a team of experts.

Every request will be assigned to the right person.

This way we’re way more efficient than a freelancer, with limited time and knwledge.

Do I have to provide details of my website and hosting access?

Yes, because we can’t work without this access. However, rest assured that our customer’s privacy is vital for us, and we adhere to the GDPR directives as detailed in our privacy policy.

Which support plan suits me better?

If you’re only looking for peace of mind and have no need for frequent changes, RELAX is the best option for you. If your business is growing and you want to improve your website constantly, then we recommend the TOP plan. If you sell online using WooCommerce, then Shop is the ideal plan for your ecommerce store.

I don't have a website yet. Can you build one for me?

Our support plans are for existing websites. We don’t provide website-building services, but we have great partners that can help you with that.

Do you provide an invoice?

Sure, the invoices are available in your Client Area.

Do you offer sales for Christmas, Black Friday, and mid-summer?

No. We have decided to offer our best price every day of the year. Plus, we believe that your web project should not be put on hold until sales season comes along.

What do our customers say?

Exceptional

They’ve exceed all our expectations. These guys respond to emails within minutes, fix issues within few hours and recommended solutions for problems we’ve been struggling with for months. It seems nothing is impossible for them. And most importantly they speak a language we understand 😉

Excellent and quick service 👌🏼I have used Fiverr for similar WordPress services before and have had so much problems with dealing with random people. When I saw what WP-OK offered and how professional they were .., they have become my default go-to for all WordPress issues including increasing site speed. My seem expensive but it was definitely worth it. The support is excellent 👍🏼

Working with WP-OK has been a relief. They immediately fixed things that my previous support service could never do. I found myself having someone taking care of my site, like if he was working IN my company. Whenever I ask for help, they understand what I need and never fail to deliver. And I can relax!

for more information on our services