This document defines the terms of use of the wp-ok.com website.
Before you start using WP-OK services, you are required to read and accept these Terms of Service. By using WP-OK services you accept that these terms may be updated or changed at the sole discretion of WP-OK. If you don’t agree to the current Terms, you are not able to use our services as you are not authorized to do so.

Terms of Adoption

Before using our services, please read carefully and attentively these Terms of Service. The current Terms and our Privacy Policy define our relations with you regarding the wp-ok.com website. You are agreeing to be bound to these Terms by receivingaccess to wp-ok.com, viewing any content or using any services available on the website.

Description of WP-OK Services

wp-ok.com is an online service that offers the maintenance of WordPress websites. We can offer you automatic off-site backups of your website’s files, database, documents, audio, video, images and other content; full restoration of your website; installation and updates of the WordPress core; plugin and theme updates; plugin and theme fixing; 24/7 security monitoring; removal of WordPress login problems; we also restore hacked websites. You may not haveaccess to your account at certain times including, but not restricted to: while we are doing any updates or maintenance work on wp-ok.com;while running malware equipment; during maintenance of the website; or for any reasons that are not under WP-OK ‘s control. WP-OK reservesthe right to interrupt or determine availability of the whole site or any services on the site without informing about such actions.

Registration Process

One of the required conditions of you using our Terms of Service is creating your personal account on wp-ok.com by choosing a username, password and submitting these to our registration form. All your personal data should be true and relevant for the current moment and you accept that you may not use as your username the name of other person or trademark that belongs to another person; you also may not use offensive or obscene words – this will be thoroughly checked by our administrators. If in any other case it is considered by us that these Terms of Service are being violated,this may cause us to terminate your account without notice.

You many not share your account information withanyone, as you are solely responsible for the security and confidentiality of your account. If you detect any attempt of breaching your account, please inform us immediately.

Services are available only to legal organizations and individuals 18+ years old.

Payment Procedure

 

You are agreeing to pay for our services, taking into consideration the fact that WP-OK will charge by your chosen payment method for any services purchased, including additional amounts such as taxes or late fees. You are responsible for well-timed payments and for providing WP-OK with a valid method of paying all required fees. Billing will include only the price of our product – no any extra payments, such as taxes, will be required (the tax or additional fee will be charged only when services are taxable).
Prices for our services may be changed at WP-OK’s sole and exclusive discretion at any time without notifying you. You acceptthat we are not liable to refund any of your payments in the case of our prices decreasing or some offers or packages are altered after you have made your payment.

Release and Indemnity

Release and indemnity will affect your legal rights and liabilities. Upon using WP-OK products/services, you agree that you are using themresponsibly and at your own risk. With regard to your use of one or more of services, you hereby release and forever discharge WP-OK from any and all consequences arising from actions of you relating to your use of our services and products. WP-OK assumes no responsibility for any damages or expenses that are sustained or incurred as a result of your use of one or more of our services.

Restriction of Responsibility

WP-OK does not assume any responsibility for your actions on the wp-ok.com website. The sole methodfor you to claim compensation for any loss or damage of your account information, payments etc., and our sole liability, is for you to cancel your subscription and for our discontinuation of us providing our services to you. This may be done after you give us written notification of your intention to cancel.

Intellectual Property Rights

All design, headers, button styles, icons, site code, logos, banners, etc. are theexclusive intellectual property of WP-OK. Thereby, the content of wp-ok.com website may be used by third parties in one sole way: the providing of applicable links back to WP-OK website. Otherwise, the intellectual property of WP-OK may not be used in any other services or products without the prior written agreement of WP-OK.

Getting SUPPORT by WP-OK Company

For your support requests to be received, handled and responded to in a short period of time, you must submitthem in the correct way and they must contain appropriate explanations and category information. To make your support request, please email us at [email protected] and we will answer you as soon as possible.
Your support requests will be successfully resolved if they contain the following issues:

  • CSS, Javascript, HTML, PHP(design, optimization, troubleshooting, etc.);
  • Creating graphic elements of your WordPress website (buttons, styles, images, banners, logos, etc.);
  • Optimization of your WordPress website content;
  • WordPress advice and consultations;
  • Backups of your WordPress website’s files, database, documents, audio, video, images and other content;
  • Remoterestorationof your WordPress website;
  • Installation of and updates to your WordPress core;
  • WordPress plugin and theme installing, fixing, and updating;
  • Malware monitoring and cleaning your WordPress website;
  • Removal of WordPress login problems:
  • Restore hacked WordPress website;
  • Search Engine Optimization of your WordPress website.

 

WP-OK provides maintenance of your WordPress website, but does not guarantee any time period or limit upon when exactly your support request will be responded to or resolved.

If you are not sure whether your support request concerns any of the abovelisted topics, please submit us a ticket and we will accept or decline it depending on it matchingour criteria for services and we will answer you with explanations accordingly.

We do not create new websites, custom WordPress plugins or themes, and we also do not do website redesigning.

Discontinuing or Cancelling

You may cancel working with us at any time,as you are not locked to a contract. If you happento be dissatisfied with our service, please inform us and give us your feedback – this way we will know what we can do better for you.

WP-OK may terminate its services for you and/or limit or shut down your account without notifying you or explaining any reasons in case if you are violating the Terms of Service.
If you want to discontinue your account on the wp-ok.com website, you must make your Request of Termination – to do that you may contact us by the Contact Form or by creating a ticket.

Terms Changes and Updates

WP-OK reserves the right, at its own discretion, to change, update or replace the current Terms of Service at any moment by posting an announcement about such actions on the wp-ok.com website. Viewing any content following your notification about changed/modified Terms means that you have accepted the modified Terms.

Miscellaneous

WP-OK shall not be liable for a failure to perform its obligations hereunder in full or in part caused by electronic, mechanical faults, failure of communication and/or other force majeure circumstances which have occurred beyond WP-OK’s reasonable control.
WP-OK may transfer, assign or delegate the Terms and their rights and obligations without your consent. Both parties agree that these Terms are the complete and exclusive statement of the mutual understanding of the parties.

Contacts

For any enquiries or comments about this document, please send an email to [email protected] or by mail to:
WP-OK
Pieter Langendijkstraat 33-4
1054XX Amsterdam
Netherlands