Last updated: December 18, 2025
To ensure greater clarity and transparency regarding the services provided through our website, this section sets out the main terms of sale and general information.
If you have any questions or require further information, please contact us at info@wp-ok.com.
In this document, the term “Customer” refers to any individual or company that has purchased a service offered by WP-OK B.V., registered at Pieter Langendijkstraat 33-4, 1054XX Amsterdam, The Netherlands, VAT No.: NL860943161B01, Chamber of Commerce (KVK) No.: 77234073.
Article 1. ACCEPTANCE OF THE TERMS OF SALE
By submitting a purchase order electronically, the Customer accepts and agrees to comply with these Terms of Sale in all dealings with WP-OK.
The Customer acknowledges that WP-OK shall not be bound by any terms or conditions other than those set out herein unless expressly agreed in writing in advance.
By electronically confirming the purchase order, the Customer accepts and agrees to comply with these Terms of Sale in all dealings with WP-OK.
WP-OK reserves the right to amend these Terms of Sale at any time. Any amendments shall apply only to purchase orders placed after the updated Terms have been published on the Website.
WP-OK therefore recommends that Customers review the latest version of these Terms of Sale before placing any order and, if desired, print or save a copy for future reference.
Where the Customer qualifies as a consumer, the Terms of Sale in force at the time of purchase will be attached to the order confirmation email on a durable medium.
Article 2. DESCRIPTION OF THE SERVICE
WP-OK is an online service, including subscription-based plans, that provides email support to administrators of websites built on the WordPress.org platform (the “Service”).
Access to the Service may occasionally be interrupted due to technical issues, maintenance, system recovery, or other reasons beyond WP-OK’s control.
WP-OK reserves the right to discontinue the Service at any time with immediate effect for serious reasons, by providing written notice via email. In such cases, the Customer shall be entitled to a refund of the unused portion of the Service. Apart from such refund, the Customer shall not be entitled to any additional compensation or claim of any kind.
In order for WP-OK to provide the Service, the Customer must grant WP-OK Administrator access to the website, together with access to the hosting control panel and/or FTP access.
The Customer acknowledges that no service or activity is included unless it is expressly specified in these Terms or on the relevant sales page. Any expectations based on customary practices, industry standards, or broad interpretations are expressly excluded.
Article 3. REGISTRATION
To use the Service, Customers must create an account by providing a username, password, and any other required information.
All information provided must be accurate and kept up to date. The authentication process forms part of WP-OK’s standard security procedures and is intended to protect Customers while verifying that the registration or activation request is genuine.
Registered users are responsible for safeguarding their login credentials and keeping them confidential, as such credentials are the sole means of identifying the Customer and validating access to the Service.
In the event of loss, theft, or compromise of login credentials, the Customer must promptly notify WP-OK so that the credentials may be deactivated.
Disclosure of website and/or Service login credentials may allow unauthorized third parties to gain access.
The Customer is solely responsible for all activities carried out through their account.
WP-OK’s services are available to both businesses and private individuals.
Article 4. PAYMENTS AND RENEWALS
Payment for all Services is required in advance. For subscription services, payments are recurring and processed automatically, and may be subject to applicable taxes.
As long as the Customer maintains an active subscription, the applicable subscription fee will be charged periodically until the subscription is cancelled. If the subscription is cancelled before the next renewal date, the Customer may continue using the Service until the end of the current billing period.
The Customer is responsible for ensuring timely payment for the WP-OK Service.
WP-OK may change the prices of its Services at any time at its discretion by providing at least thirty (30) days’ prior notice. No refunds will be issued in the event of price reductions or promotional discounts.
WP-OK neither processes nor stores Customers’ payment instrument details (such as credit card numbers). Such information is handled directly by the relevant payment service providers through secure encrypted connections. Once the transaction has been completed, the payment provider communicates only the payment status to WP-OK.
For security reasons, WP-OK reserves the right to limit or exclude certain payment methods.
WP-OK also reserves the right to reject orders where false personal or payment information has been provided, where the Customer has previously breached obligations toward WP-OK, or where applicable spending limits have been exceeded.
WP-OK may carry out any verification it considers necessary to prevent unlawful activities and reserves the right to take legal action against anyone involved in online fraud.
Article 5. RIGHT OF WITHDRAWAL
Consumers are entitled, under applicable law governing distance contracts and contracts concluded outside business premises, to exercise their right of withdrawal within fourteen (14) days.
To exercise this right, the consumer must notify WP-OK in writing within fourteen (14) days from the conclusion of the contract, clearly stating their intention to withdraw.
WP-OK shall reimburse any amounts due within fourteen (14) days of receiving the withdrawal notice.
The right of withdrawal applies only within fourteen (14) days from the conclusion of the original contract and does not apply separately to each subsequent renewal.
Article 6. SUPPORT REQUESTS
Support requests (“tickets”) may be submitted through the Control Panel on the WP-OK website.
To ensure clarity, efficiency, and competitive pricing, support is provided exclusively via email unless otherwise expressly specified in the purchased Service.
Each support request (ticket) is processed and resolved in the order in which it is received.
Every ticket is subject to acceptance or rejection at the sole discretion of WP-OK.
For requests that fall outside the scope of the purchased Service, WP-OK may propose alternative solutions or refer the Customer to a trusted partner.
WP-OK aims to respond to support requests within 24 hours, Monday through Friday. However, no guaranteed resolution time is provided.
Article 7. TYPES OF REQUESTS
Support requests (tickets) should generally fall within one of the following categories:
- Website interface issues (HTML, CSS, JavaScript)
- Styling changes to page elements (CSS)
- Content updates and image replacement
- Creation of basic graphic elements (buttons, menus, newsletter forms)
- WordPress consulting, guidance, and technical advice
- WordPress usage assistance (“how-to” support)
- Theme and plugin verification
- Plugin installation and configuration
- Website backup restoration
- Website performance optimization
- SEO recommendations and best practices
Examples of requests that may be declined include:
- Theme replacement
- Plugin customization
- Theme customization
- Marketing activities
- SEO services
If in doubt, the Customer may open a ticket asking whether a specific request falls within the scope of the Service.
Article 8. WEBSITE MANAGEMENT SUBSCRIPTION SERVICES
Where applicable, the term “Unlimited Changes” means that the Customer may submit an unlimited number of requests with no hourly limit, subject to the conditions set out in this Article.
Under the Unlimited Changes plan:
- Only one support ticket may be open at any given time.
- Each ticket must contain one specific request only.
- No additional tickets will be processed until the previous ticket has been completed and closed by WP-OK.
- Any subsequently submitted tickets will be handled in chronological order after the earlier ticket has been resolved.
The requests included in the Unlimited Changes service are listed at:
https://wp-ok.it/modifiche-illimitate/
For Services that do not include Unlimited Changes, intervention requests may be submitted only for the following categories:
- Critical issues covered by the Emergency Support Service;
- Problems resulting from software updates;
- Security-related issues.
The following are expressly excluded:
- Problems caused by changes made by the Customer or third parties;
- Problems that existed prior to activation of the Service.
Article 9. BACKUP AND SECURITY SERVICES
WP-OK undertakes to implement reasonable security measures, consistent with industry best practices, to protect the website against unauthorized access, malware, known vulnerabilities, and accidental data loss.
Where backup services are included, backups will be performed daily (or every twelve (12) hours for plans that provide this frequency) and retained for ninety (90) days on remote and/or local servers.
Backups include:
- The WordPress database;
- The files belonging to the WordPress installation covered by the Service.
If multiple WordPress installations or subdomains exist, they are not included unless expressly specified.
Upon the Customer’s request, backup restoration will normally be completed within twenty-four (24) hours, except in cases of force majeure.
The Customer agrees not to make independent changes that may compromise the website’s security and shall keep all access credentials confidential. WP-OK shall not be liable for unauthorized access resulting from the Customer’s negligence.
While WP-OK adopts reasonable measures to keep websites secure against unauthorized access, vulnerabilities, malware, and similar threats, it does not guarantee that any website will be completely immune from cyberattacks or data loss caused by events beyond its control.
Where a website is compromised by malware or malicious code, WP-OK will promptly take reasonable steps to:
- Remove the malware;
- Investigate the cause of the infection;
- Secure the website.
These services are included except where the issue results from:
- The use of nulled, pirated, or cracked plugins or themes;
- Premium plugins or themes that cannot be updated because no valid license is available;
- Unauthorized modifications made by the Customer or third parties to the website’s structure.
The Customer agrees to:
- Refrain from installing unauthorized or potentially harmful software;
- Keep all access credentials confidential;
- Cooperate with WP-OK in resolving any reported security issues.
The Customer acknowledges that, despite all reasonable precautions, complete protection against cyberattacks cannot be guaranteed.
In any event, WP-OK’s liability is limited to the proper performance of the backup and security services expressly included in the applicable Service.
Article 10. PREMIUM PLUGIN AND THEME LICENSES
Where the Customer’s website uses premium WordPress plugins or themes requiring a paid license, the Customer agrees to:
- Obtain all required software licenses;
- Renew such licenses in a timely manner;
- Provide WP-OK, where requested, with the activation codes or credentials necessary to ensure updates can be performed.
The Customer acknowledges that, without a valid and active license, WP-OK will be unable to update premium plugins or themes or verify their compatibility with WordPress or other installed components.
WP-OK shall not be liable for any malfunction, software errors, security vulnerabilities, loss of functionality, or other adverse consequences arising from:
- Outdated plugins or themes that cannot be updated because no valid license exists;
- Compatibility issues involving outdated software components;
- The Customer’s failure to renew required licenses.
The Customer shall promptly notify WP-OK of any changes relating to software licensing and shall cooperate in resolving technical issues involving licensed software.
Where the Customer fails to comply with these obligations, any corrective work required may incur additional charges unless already included in the purchased Service.
Where the subscription Service includes Premium Licenses, the available licenses are those listed at:
https://wp-ok.it/plugin-premium
Article 11. UPTIME MONITORING AND SSL CERTIFICATE MONITORING
Where expressly included in the applicable Service plan or agreement, WP-OK provides:
- Monitoring of the Customer’s website uptime;
- Monitoring of the SSL certificate installed on the Customer’s domain, including verification of its validity and detection of any technical issues.
If the website becomes unavailable, WP-OK will take action as soon as reasonably possible to determine the cause of the issue and implement the appropriate corrective measures.
Such actions may include contacting the Customer’s hosting provider, provided that WP-OK has valid and functioning access credentials.
The Customer remains responsible for:
- Informing WP-OK of any changes to hosting providers, hosting procedures, or access credentials;
- Reviewing any alerts or notifications issued by the hosting provider or by WP-OK and promptly taking any recommended actions;
- Ensuring the correct configuration of the domain name and DNS records where these are managed directly by the Customer or by third parties.
WP-OK does not guarantee uninterrupted website availability or continuous operation of the monitored services.
In particular, WP-OK shall not be liable for:
- Interruptions caused by hosting providers, DNS services, or other third-party suppliers;
- Failure to renew an SSL certificate where such failure is attributable to the Customer;
- Indirect damages, loss of traffic, SEO penalties, or any other consequential losses resulting from temporary website downtime or the use of an insecure connection.
Monitoring services are provided exclusively for the domains expressly covered by the applicable agreement. Such services remain active for the duration of the main Service agreement and may be suspended or discontinued in the event of non-payment, cancellation, or breach of the Customer’s contractual obligations.
Article 12. PREPAID HOURLY SERVICE PACKAGES
The Customer may purchase prepaid hourly service packages to be used for the services covered by these Terms.
Services will be provided on a time-and-materials basis according to the actual time spent, tracked to the nearest minute, with no minimum billable time per intervention.
WP-OK will provide the Customer with a real-time tracking system showing:
- The individual tasks performed;
- The time spent on each task;
- The remaining available hours.
The Customer may request an estimated completion time for individual tasks. Such estimates are provided for guidance only and do not constitute a guarantee that the work will be completed within the estimated timeframe.
The Customer acknowledges that the professional and technical nature of WP-OK’s services makes it impossible to predict working times with absolute precision.
Accordingly, the Customer accepts that the time spent on each activity shall be determined after completion, recorded in good faith, and may only be challenged in the event of clear abuse or manifest error.
Any costs relating to software, plugins, licenses, or third-party services required to perform the requested work shall remain entirely the Customer’s responsibility, subject to the Customer’s prior approval or direct purchase, or upon authorization for WP-OK to purchase such items on the Customer’s behalf.
Article 13. LIMITATION OF LIABILITY
WP-OK shall perform the Services with the degree of professional care and diligence required under applicable law and in accordance with generally accepted industry standards.
WP-OK shall not be liable for interruptions, malfunctions, delays, or inefficiencies resulting from:
- Force majeure or circumstances beyond its reasonable control;
- The acts or omissions of third-party service providers, including hosting providers, domain registrars, or third-party plugin developers;
- Improper use of the website by the Customer;
- Unauthorized modifications carried out by the Customer or third parties;
- The absence or inadequacy of backups except where backup services are expressly included within the contractual obligations assumed by WP-OK.
To the fullest extent permitted by applicable law, WP-OK’s total aggregate liability for any direct damages arising out of or relating to these Terms or the Services shall not exceed the total amount paid by the Customer to WP-OK during the six (6) months preceding the event giving rise to the claim.
Except in cases of willful misconduct or gross negligence where liability cannot legally be excluded, WP-OK shall not be liable for indirect, consequential, incidental, special, or punitive damages, including loss of profits, business interruption, or loss of goodwill.
WP-OK shall not be responsible for any consequences arising from the unlawful use of information supplied by the Customer.
In particular, WP-OK does not warrant:
- That the website wp-ok.it will operate without interruption;
- That the website wp-ok.it will be free from errors.
Temporary technical issues affecting the wp-ok.it website or preventing its use shall not entitle the Customer to any compensation.
The wp-ok.it website may contain links to third-party websites. WP-OK assumes no responsibility for the availability, content, or consequences arising from the use of such external resources.
Article 14. TERMINATION OF THE SERVICE
The Service may be terminated at any time by either the Customer or WP-OK.
The business relationship is based on mutual trust and satisfaction.
WP-OK maintains a zero-tolerance policy toward aggressive communication, abusive language, harassment, discrimination, or offensive conduct.
Customers may cancel the Service through the Control Panel available on the WP-OK website.
No partial refunds shall be issued for Services that have already been paid for.
Article 15. CHANGES TO THESE TERMS
WP-OK reserves the right to amend these Terms of Service at any time.
Customers will be notified of any material changes by email.
The Customer is responsible for reviewing and understanding any amendments.
Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the revised Terms.
Article 16. COLLECTION OF INFORMATION
WP-OK collects information when Customers access and use its Services.
Such information is used solely for the purpose of contacting the Customer and providing the agreed support, maintenance, or related services.
WP-OK treats all information provided by the Customer as strictly confidential.
The information collected may include:
- Access credentials for the WordPress website, FTP server, and hosting control panel;
- Access credentials for third-party services connected to the website (such as Google Analytics, Mailchimp, or ActiveCampaign);
- Data contained within the website (for example, customer lists, paid digital products, or eBooks);
- Information relating to the Customer’s business activities (for example, website traffic volumes, conversion rates, or sales volumes).
Such information may be transferred to servers managed by WP-OK where necessary to perform backup operations or provide the contracted Services.
Access to this information may be granted, where strictly necessary, to WP-OK employees, contractors, or trusted partners solely for the purpose of providing the agreed Services.
Article 17. CODE OF ETHICS
WP-OK values long-term relationships with its Customers and seeks to support projects that align with its professional and ethical standards.
Accordingly, WP-OK reserves the right to decline or terminate business relationships with individuals or organizations involved in unlawful activities, including but not limited to arms trafficking, drug trafficking, money laundering, or terrorism.
WP-OK also does not provide Services to businesses that:
- Operate within the adult entertainment, gambling, or pornography industries;
- Promote false, misleading, deceptive, or dishonest products, services, or claims (including “get rich quick” schemes);
- Sell or promote counterfeit products;
- Promote products derived from protected or endangered species;
- Promote hatred, discrimination, or violence;
- Promote software piracy, unauthorized access to computer systems, or provide tools or instructions intended to gain unauthorized access to software, servers, or websites.
Article 18. GENERAL PROVISIONS
If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms and the Services provided by WP-OK shall be governed by and construed in accordance with the laws of the Netherlands.
Where the Customer qualifies as a consumer, any dispute arising out of or relating to these Terms shall be submitted to the competent court of the Customer’s place of residence or domicile, where required by applicable law.
In all other cases, the courts of Amsterdam, the Netherlands, shall have exclusive jurisdiction.
These Terms of Service, together with any additional provisions presented during the online purchasing process where applicable, constitute the entire agreement between the Customer and WP-OK.
In the event of any discrepancy or conflict between the Italian-language version and any English-language version of these Terms, the Italian-language version shall prevail.
Article 19. COPYRIGHT
The WP-OK website, including all of its pages, technologies, software platform, concepts, logos, trademarks, graphic design, text, audio and video files, and all other creative works associated with the website and the Services, are the exclusive property of WP-OK.
Except where expressly permitted by law or by these Terms, such materials may not be reproduced, copied, distributed, displayed, modified, or otherwise used by the Customer.
The Customer is granted a limited, non-exclusive, non-transferable license to use the website and the Services solely for personal or internal business purposes in accordance with these Terms.
Article 20. CONTACT INFORMATION
If you have any questions or comments regarding these Terms of Service, please contact us by email at info@wp-ok.com or by post at:
WP-OK B.V.
Pieter Langendijkstraat 33-4
1054XX Amsterdam
The Netherlands