Our subscription plans don’t involve long-term contracts, set-up fees, or cancellation fees. We believe in collaboration, based on mutual satisfaction.
You can cancel your service anytime.

We know we do things well, so we provide a 100% Satisfaction Guarantee for all our services – or else, you can get your money back.

Our support plans are designed for one WordPress installation. If you have more than one website, you can sign up for multiple subscription plans.

To provide an effective, efficient, and affordable global support, we opt for email support. We have made it as simple as possible for you to open tickets and get excellent support.

Our support plans are for existing websites. We don’t provide website-building services.

Yes, because we can’t work without this access. However, rest assured that our customer’s privacy is vital for us, and we adhere to the GDPR directives as detailed in our privacy policy.

If you’re only looking for peace of mind and have no need for frequent changes, RELAX is the best option for you. If your business is growing and you want to improve your website constantly, then we recommend the TOP plan. If you sell online using WooCommerce, then Shop is the ideal plan for your ecommerce store.

No. We have decided to offer our best price every day of the year. Plus, we believe that your web project should not be put on hold until sales season comes along.

Well, WP-OK’s mission is to help serious website owners like you, with a reliable WordPress support service.

We offer our customers all the support they need, and we want to serve them better!

We provide unlimited support under these three simple rules:

1. You cansubmit one ticket at a time;
2. Each ticket is for one specific request;
3. Tickets are for small changes or fixes (read below on what’s included and what’s not).

Your unlimited support includes support on content edits, WordPress problem fixes, setup of new plugins, configuration changes, or CSS adjustments. They do not include any custom development, adding features that is currently missing in a theme/plugin, or graphic design work.

 

Let’s see some examples:

 

EXAMPLE 1

• Included: Change the website logo with the image you have provided.
• Not included: Design a new logo for your website.

EXAMPLE 2

• Included: Add a page to your site (with content and images you have provided).
• Not included: Develop a plugin to display inventory and products stock on a page.

EXEMPLE 3

• Included: Install and configure a plugin to add new features to your site.
• Not included: Customize a plugin to add features that are not present (but we offer custom development for this purpose).

EXAMPLE 4

• Included: Edit the “About us” page with the text you have provided.
• Not included: Write and design a layout for your “About us” page.

 

However, when in doubt, just open a ticket – and we’ll let you know if the request is included in the unlimited tickets.