100% Satisfaction Guarantee. Love it or get your money back.
If for any reason you’re not satisfied with our services, we’ll refund your money. With WP-OK, you have nothing to lose, so try us!
How we will help you
Our TOP and VIP plans come with unlimited support!
The tickets include content edits, WordPress problem fixes, setup of new plugins, configuration changes, CSS adjustments. Do not include custom development, adding features not present in a theme/plugin, graphic design work.
Regular WordPress & plugins updates to keep your site safe and working properly.
Database cleaning and optimization to improve loading time.
Double cloud backup
Maximum reliability with two (2!) daily backups, stored in the cloud. The best technology in order to avoid bad surprises.
Your site will be safe and constantly monitored from attacks, malware, and data loss.
Uptime & SSL monitoring
Is your website UP? Your SSL certificate OK? 24x7 monitoring, to spot problems before your visitors do.
Each month you'll receive via email a report with the summary of updates, backups, scans, and more. We report our work in a simple language - no need to be technical.
How does it work?
Buy a subscription plan
Choose the plan that suits you
The service will be active within 24 hours!
Fill-in the form
You'll be requested to provide the access details
Let us take care of it
WP-OK will take care of your site, so you can sleep like a baby
Do I have to commit to a contract?
Our subscription plans don’t involve long-term contracts, set-up fees, or cancellation fees. We believe in collaboration, based on mutual satisfaction.
You can cancel your service anytime.
What happens if I'm not happy with you?
We know we do things well, so we provide a 100% Satisfaction Guarantee for all our services – or else, you can get your money back.
What if I have more than one website?
Our support plans are designed for one WordPress installation. If you have more than one website, you can sign up for multiple subscription plans.
Do you offer phone support?
To provide an effective, efficient, and affordable global support, we opt for email support. We have made it as simple as possible for you to open tickets and get excellent support.
I don't have a website yet. Can you build one for me?
Our support plans are for existing websites. We don’t provide website-building services.
Do I have to provide details of my website and hosting access?
Which support plan suits me better?
If you’re only looking for peace of mind and have no need for frequent changes, RELAX is the best option for you. If your business is growing and you want to improve your website constantly, then the TOP and VIP plans are what you need!
Do you offer sales for Christmas, Black Friday, and mid-summer?
No. We have decided to offer our best price every day of the year. Plus, we believe that your web project should not be put on hold until sales season comes along.
Unlimited tickets? It sounds too good to be true!
Well, WP-OK’s mission is to help serious website owners like you, with a reliable WordPress support service.
We offer our customers all the support they need, and we want to serve them better!
We provide unlimited support under these three simple rules:
You can only submit one ticket at a time;
Each ticket is for one specific request;
Tickets are for small changes or fixes (read below on what’s included and what’s not).
What kind of support is included in my unlimited tickets? And what's NOT included?
Your unlimited tickets include support on content edits, WordPress problem fixes, setup of new plugins, configuration changes, or CSS adjustments. They do not include any custom development, adding features that is currently missing in a theme/plugin, or graphic design work.
Let’s see some examples:
Included: Change the website logo with the image you have provided.
Not included: Design a new logo for your website.
Included: Add a page to your site (with content and images you have provided).
Not included: Develop a plugin to display inventory and products stock on a page.
Included: Install and configure a plugin to add new features to your site.
Not included: Customize a plugin to add features that are not present (but we offer custom development for this purpose).
Included: Edit the “About us” page with the text you have provided.
Not included: Write and design a layout for your “About us” page.
However, when in doubt, just open a ticket – and we’ll let you know if the request is included in the unlimited tickets.
What do our customers say?
I could not recommend WP-OK more. They’ve exceed all our expectations.
These guys respond to emails within minutes (not sure how they do it with the time difference we work with!), fix issues within few hours and recommended solutions for problems we’ve been struggling with for months. It seems nothing is impossible for them.
And most importantly they speak a language we understand 😉
Top service for a bargain! When I decided to try WP-OK I was afraid the service was too good to be true: maintenance and support of a WordPress site for less than 100€/month? But it was true: Daniele Besana has built an excellent service that enables people that are serious about online businesses to save time & money without complications.
Working with WP-OK has been a relief. They immediately fixed things that my previous support service could never do. I found myself having someone taking care of my site, like if he was working IN my company.
Whenever I ask for help, they understand what I need and never fail to deliver. And I can relax!
I found in WP-OK a very professional service, willing to listen to our needs and able – quickly – to propose valid solutions. Entrusting our website maintenance has been a great choice: beside the comfort that working with a real expert gives, Daniele’s enthusiasm and willingness to propose new solutions and constant improvements is a real asset for our online company.